Refund policy
Our "Love It" Guarantee
We do our best to make sure you 100% love every print. But if, despite everything, it's not love at first sight when you unbox it, don't panic—we've got your back!
30-Day Return
Window You have 30 days after receiving your order to return your print if you change your mind.
Return Eligibility
To be eligible for a return, your print must be in the exact same condition that you received it, and placed back in its original packaging.
Return Shipping & Our Eco-Friendly Approach
Quick note: to limit our environmental impact, we print your poster on demand and as close to you as possible. Because of this, if you simply change your mind, return shipping costs to our facility in France are your responsibility.
How to return an item?
- Carefully pack the print in its original tube or box.
- Ship the package to the following address: Frog Posters, 2 rue des Aires, 13350 Charleval, France.
- Email us with the tracking number so we can keep an eye out for your package! Unfortunately, without a tracking number, we cannot guarantee that we will receive your returned item.
Refunds
As soon as we receive and inspect your return, we’ll send you an email to confirm we’ve got it. Your refund will then be processed immediately and automatically applied to your credit card or original payment method. The time it takes to appear in your account depends on your bank (usually 3 to 5 business days).
Print arrived damaged?
If your print was damaged during shipping or has a printing defect, that's a different story! Please don't return it: just contact us within 48 hours of delivery with a photo of the damaged package and print. We will send you a free replacement as quickly as possible.
