Shipping policy
At Frog Posters, we made a simple choice: print your posters on demand and as close to you as possible (in 24 countries!). It's much more eco-friendly, cuts down on unnecessary shipping, and on top of that, it's faster.
Here’s what happens after you click "Checkout":
Where do we ship?
We ship to 20 countries. Here are our usual delivery times, starting from order confirmation:
| Country | Delivery time |
|---|---|
| Austria | 4 to 5 business days |
| Belgium | 4 to 5 business days |
| Canada | 5 to 6 business days |
| Croatia | 5 to 6 business days |
| Czech Republic | 5 to 6 business days |
| Finland | 5 to 6 business days |
| France | 3 to 5 business days |
| Germany | 4 to 5 business days |
| Greece | 6 to 7 business days |
| Hungary | 4 to 5 business days |
| Ireland | 4 to 6 business days |
| Italy | 3 to 4 business days |
| Luxembourg | 4 to 5 business days |
| Netherlands | 4 to 5 business days |
| Poland | 4 to 5 business days |
| Portugal | 4 to 5 business days |
| Spain | 5 to 6 business days |
| Sweden | 3 to 4 business days |
| United Kingdom | 3 to 4 business days |
| United States | 4 to 6 business days |
1. Delivery Times (When will it get here?)
As soon as your order is confirmed, we start printing! Generally, your print will arrive at your door in 3 to 7 business days, depending on the destination country (see the table above).
2. Shipping Costs (The good news)
We have some great news for you: shipping on all our posters is 100% FREE, worldwide! ❤️ No minimum order, no hidden fees: the price you see is the price you pay.
3. Customs Fees (Zero nasty surprises)
Because we print locally in your delivery country, there are absolutely no customs fees in every country we ship to. You pay exactly what you see on the site, period.
4. Order Tracking (Where is my print?)
All our orders travel with a tracking number. As soon as your package leaves the workshop, we’ll shoot you an email with a link to track its journey right to your mailbox.
5. Packaging (Protecting our babies)
We adapt the armor based on the size of your print:
- Small sizes (up to A4 / 8x12") travel perfectly flat in reinforced cardboard envelopes.
- Larger sizes are carefully rolled and slipped into heavy-duty mailing tubes.
- Framed prints get the VIP treatment: protected corners and reinforced cardboard (we pack a maximum of 3 frames per box so nothing shifts around).
6. Shipping hiccups? (Oops!)
Even though we pack everything with love, delivery drivers can sometimes be a bit rough.
- If your print arrives damaged: Please don't return it! Just shoot us an email at frogposters@ohmyfrog.fr within 48 hours of delivery with a photo of the damaged package and print. We’ll reprint it and send it to you ASAP, on the house.
- If your print is playing hide-and-seek: Tracking says "Delivered" but you don't have it? Check with your neighbors or your local post office first. If it’s still nowhere to be found, email us with your order number and we’ll investigate! (Just a heads-up: if the mistake was a typo in your shipping address, we can send you a replacement, but the new shipping costs will be on you).